What to expect at the Knowledge Tour
The Knowledge Tour is a cross-functional conference for knowledge sharing and integrated thought leadership, for the purposes of gaining further expertise and networking opportunities. It will be held in our well known spirit of knowledge sharing and bring together Innovative Thought Leaders, Industry Experts and a community of Knowledge Enthusiasts.
Simply put the slogan could be “Collective Intelligence at work” but for the sake of clarifying this, it should be subtitled: “How can organisations and practitioners best leverage knowledge to achieve success and avoid failures in an unforgiving modern work environment”?
Capgemini Consulting France will be present at the Knowledge Tour Paris (March 10 2017 ) and London (March 16 2017) and unveil how they have set up a social platform to boost the knowledge sharing of their consultants. Let’s have a quick preview shall we?
Why and how did CapGemini choose a Knowledge Sharing approach?
Capgemini Consulting is the Global Strategy and Transformation Consulting brand of the Capgemini Group. With the new digital economy creating significant disruptions and opportunities, the global team of over 3,000 talented individuals across the world, work with leading companies and governments to master digital transformation, drawing on their understanding of the digital economy and leadership in business transformation and organizational change.
To contribute towards greater value creation for their clients and consultants by strengthening their knowledge capitalization and knowledge sharing capabilities.
“It is about creating value for our client through knowledge”, says Jean-Baptiste Rouge, Vice-President at Capgemini Consulting.
The Platform participates in their own digital transformation and the strengthening of collective intelligence. Indeed, the objectives of the ‘Collaborative Digital Intelligence’ project are:
- To boost productivity and address the day-to-day requirements of their consultants
- Focusing on premium assets (training material, proposal, best practices, methodologies and tools)
- Providing easier access to our accelerators / offerings
- identifying and connecting very easily with sectorial or functional “experts”, from consultants to VPs
Launching knowledge sharing efforts with impactful results, always means confronting several challenges, such as silos thinking along with resistance to change.
The first principle of knowledge sharing promoted is that all consultants – starting with VPs – are accountable and responsible for providing value-added content. Quality is preferred over quantity. Users are encouraged to interact and/ or meet with each other’s to share additional information and tacit knowledge.
As a consequence the former KM centralized management moved towards an open managed one.
The second principle is related to the governance: At the level of each entity, a monthly editorial board is accountable for reviewing knowledge assets sharing.
The third important principle for implementing a successful Knowledge Sharing strategy as everyone knows is Change management.
As an example, to increase tool adoption at Capgemini, a pool of reverse mentors ensure tool mastery in particular targeting more senior profile. Senior levels are also assessed according to their knowledge contribution during their annual assessment meeting.
Best practices should be looked at like the ingredients of a recipe…with the understanding that we all have different kitchens, ovens, pots and pans and every good housewife will tell you that what works in one kitchen is difficult to replicate in another. The obvious parallel I’m drawing here, is that what works in one organisation might not work well in others; some organisational cultures are more or less friendly to knowledge-sharing behaviours; the culture and context are always different.
Certainly, knowledge can never be demanded of employees, it should be embedded in the structure of business itself and in the mind and thinking of employees.
Events like the Knowledge Tour are a great opportunity to come and listen to implementation stories, successes and challenges but also work on your own list of questions and pick the brain of thought leaders or peers from other industries.
In this spirit, the phrase “Organisations should move from benchmarking to bench learning” makes a lot of sense and this is what the RoundTables will be dedicated at. Extending your learning, preparing you to look at your organisational challenges under a different angle and finding new answers.
Because knowledge and experience are not per se a primary commodity; instead what is for more valuable is to have the ability to learn and to apply those learnings into new and unique scenarios.
Have a look at the program and we look forward to seeing you at the Knowledge Tour .