Knowledge Plaza Tags

22 essential facets

Raphaël Briner

Raphaël Briner

Facet. This word seems nice but reveals itself to be a real mystery. Is it a feature or a concept? It is compulsory or not?

First, a facet is a group of tags, a category which is available through the search engine. Generally, a facet is made up of a series of popular tags in order to have a better understanding of its sense and its relative tags.

Then, it is essential to limit the number of facets as they play a major role in the navigation. If facets are too many, the search engine experience is screwed and the manual tags entry by users is much more complex.

Between 5 and 15 facets, each containing hundreds of tags. There again, offering thousands of tags in one and only category is a major concern which results in a disproportionate granularity in the taxonomy or in the effervescence of micro-projects.

At Knowledge Plaza, our top 12 facets are the following :

Organisation, to easily bring forward competitors

Field, to segment vertically : health, finance, estate,…

Products and services, to focus on competitors’ products or on our own products/services

Events, to collaborate around recurring events

Fonctions, to distinguish business lines (hr, sales, marketing)

Languages, to identify a linguistic environment

Places, to show active cities. We will also choose the “Country” facet if the activity has a local or a global scale.

Time, to retrieve documents with a link not only to the past but also to the future. For instance, a document about UEFA, regarding 2017 period.

Projects, to bring more visibility to key documents of projects with transverse impact.

Sources, going hand in hand with the Organisation facet. In a context of market intelligence, this facet is a sine qua non when looking for a press article without remembering its title. Moreover, a newspaper’s name can be considered as a media or a customer.

Type, a must-have facet, an essential toolbox to seize objects. In KP, our first four tags are competition, inspiration, event and press. Another tag, more discreet but equally strategic is “serious competition”… oh yes, we have that one !

Other tags, a catch-all category, waiting for Godot.

Among our customers

Product line, for example : Men, Women, Children,…

Country, key facet for large entreprise groups

Region, useful facet in various operational levels

Audit, facet which also includes quality, lean management, ISO certifications,…

Leading figures, essential for legal, disruptive, moving, unstable environments

Strategy, to put forward innovation, change management, long and short-term plans

Expertise, to promote the know-how and the corporate culture

Section, to follow the structure of the company

On Sphere

Content type, to promote trainings, guides, manual instructions, questionnaires, etc.

Themes, to group central topics for discussion together

We really look forward to knowing your own key facets and opinion on this subject.

Want to read more on taxonomy ? Here is another article on the topic “First steps with tagging”

In order to organise your own classification and make it evolve, our Customer Success team remain at your disposal to help you drafting a good information governance in accordance with your users, not all being contributors. To get an idea of the accessibility to content thanks to facets, wait no longer and join us on Sphere.

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